Access to the SAP SuccessFactors (SF) Provisioning system is tightly controlled and typically reserved for certified SAP partners, SAP Support, and authorized customer administrators. Provisioning is the back-end system used to initially set up and configure your company’s SuccessFactors system. This system contains settings that are fundamental to the correct operation of your SuccessFactors applications.
Here are general steps for managing access and passwords to the SAP SuccessFactors Provisioning system:
1. Getting Access to the Provisioning System
- For new implementations: Access to the provisioning system is typically handled by your implementation partner. If you’re implementing SuccessFactors without a partner, you’ll need to discuss provisioning access directly with SAP.
- For existing customers: Generally, a limited number of customer-side administrators have access. If you're supposed to have access but don't, you should contact someone in your organization who manages SuccessFactors to discuss your access needs.
2. Resetting Passwords or Managing Users in Provisioning
- For partners and authorized individual: If you already have access but need a password reset or adjustments to the user settings (like user ID creation), you or your SAP SuccessFactors administrator should follow these steps:
- Log in issues: You should contact SAP Cloud Support for assistance. This might involve a support ticket through the SAP ONE Support Launchpad.
- Reset Password: If it’s just a password issue and you've forgotten it, you should use the 'Forgot Password' link on the login page of the provisioning system. If this doesn't resolve the issue, or there's no such option, the request for resetting the password needs to be directed through official SAP support channels.
3. Contacting SAP Support
- Use the SAP ONE Support Launchpad: Here, you can create incidents and find solutions. To manage issues with the provisioning system, ensure that the support tickets are correctly categorized for a faster response.
Best Practices
- Security and Confidentiality: Given that the provisioning system controls many fundamental aspects of SuccessFactors, access should be highly limited and monitored.
- Training and Certification: SAP generally recommends that individuals managing or needing access to provisioning should have appropriate training or certifications to ensure they understand the potential impacts of changes within this system.
Note
If you're dealing with sensitive settings or configurations, always follow your company’s data protection policies and consult with your internal IT security team or SAP support to follow the best practices and compliance requirements.
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